Frequently Asked Questions
How long does the booking process take? What methods of payment accepted? Can I use more than one payment method to pay for a reservation? And more.
We offer short and long term accommodation in a variety of areas of Newcastle. We have studio apartments, 1 bedrooms, 2 bedrooms, 3 bedroom and 4 bedroom accommodation and are either apartments or townhouses.
We accept cash, EFTPOS, direct deposit, Visa and MasterCard. Please note Visa and MasterCard incur a 1.5% surcharge. We will only accept a personal cheque if it has time to clear prior to your arrival.
All our short term accommodation apartments are fully self contained and serviced on stays over 7 nights. We supply your linen, your towels, bath mats, tea towels, hand towels. We supply a small amount of cleaning products, toilet paper, tea and coffee etc. Please note this won’t be enough for the duration of your stay.
- You can arrive anytime after 2 pm and check out is 10 am. You must leave the property no later than 10 am. Please check the check-in email for the departure instructions. Pending availability, early check-ins and late check-outs are considered.
Once we receive your booking enquiry we will contact you either by phone or email within 24 hours to discuss the booking. Once you have decided to confirm a booking we will require a deposit of 20% of the accommodation. We then issue you with a receipt and confirmation of your booking. On the day of your arrival we will contact you to arrange your check in.
Where the booking has been cancelled by the agent for reasons other than a breach of our terms and conditions a full refund of any monies paid will be made immediately.
If a booking has been cancelled due to a breach of the terms and conditions no refund will be issued and no alternate accommodation will be provided.
If a cancellation is made more than 14 days prior to the commencement of the booking the deposit will be forfeited.
If a cancellation is made within 14 days of the commencement of the booking no refund will be made on the booking unless the property can be rebooked for the full period and tariff.
The check-in and key collection information will be provided 7 days before your booking commences, so long as the security form has been completed and returned.
Yes, as we require a deposit on booking and the best way to do this is via credit card you are required to leave these details with us during your stay. We do not deduct any amount from your card, we literally just hold onto your details. However, if you were to damage anything in the property or leave the property in an unclean state for example, dishes not washed, dried and put away or rubbish not removed and put into the garbage bin, you will more than likely be charged.